Refund & Returns Policy

Return Eligibility

To be eligible for a return, items must meet the following conditions:

• Items must be returned within 30 days of delivery date
• Sneakers must be in original, unworn condition
• All original packaging, tags, and accessories must be included
• Items must be free from odors, stains, or signs of wear
• Custom or personalized items cannot be returned unless defective

How to Return Items

Returning your Golden Goose sneakers is simple:

• Contact our customer service team to initiate your return
• Receive your prepaid return shipping label via email
• Package items securely in original packaging
• Attach the return label and drop off at any authorized shipping location
• Track your return using the provided tracking number

Refund Processing

Once we receive and inspect your returned items:

• Refunds are processed within 3-5 business days of receiving your return
• Refunds are issued to the original payment method
• Credit card refunds may take 5-10 business days to appear on your statement
• PayPal refunds are typically processed within 24-48 hours
• You'll receive email confirmation once your refund is processed

Exchanges

We currently don't offer direct exchanges. To get a different size or style:

• Return your original item following our return process
• Place a new order for your desired item
• This ensures you get your preferred item as quickly as possible
• Contact us if you need assistance with sizing or product selection

Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us immediately within 7 days of delivery
• Provide photos of the damage or defect
• We'll arrange for immediate replacement or full refund
• Return shipping is free for damaged or defective items
• Priority processing for all damage/defect claims

Return Shipping

We make returns convenient and cost-free:

• Free return shipping labels provided for all eligible returns
• Returns processed from anywhere in the United States
• No restocking fees or hidden charges
• Expedited return processing available upon request

Non-Returnable Items

The following items cannot be returned:

• Items returned after 30 days from delivery date
• Sneakers that show signs of wear or use
• Items missing original packaging or tags
• Custom or personalized orders (unless defective)
• Items damaged by misuse or normal wear

Policy Updates

This refund and returns policy may be updated from time to time. Any changes will be posted on this page with an updated effective date. We recommend reviewing this policy periodically to stay informed of any updates.

Last Updated: January 2025